Hp pavilion stuck on green please wait screen. What can I do to fix??

[Adieeastwood]

Laptop is stuck on the green please wait screen. I've tried turning it off, didn't work, tried ctrl+alt+delete, didn't work, tried windows + r, didn't work, I've tried every combination I've found suggestions for and. the PC has not responded even in the least. Do I need a new laptop or can it be fixed?

[DavidSMP]

Hi @Adieeastwood,

Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance regarding the computer not booting to the desktop. I will be really glad to assist you here. 🙂

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. )

For better clarity and to assist you better I would require more information regarding this:

• Did you perform a hard reset on the computer and check again?
• Did it happen after a software or WIndows update?

For now please try these steps:

Please perform a hard reset from here http://hp.care/2nwQ054 and check if the issue gets resolved.

• Please run a complete hardware diagnostics on the computer from this link: http://hp.care/2wr1AAN and follow the instructions in the option “Run the Extensive Test (2 hours or more)” to check if the hardware is fully functional.

If diagnostics pass please perform a system recovery to factory settings from this link: http://hp.care/2wiHgQq and follow the guided troubleshooter.

If diagnostics fail, please make a note of the failure code and contact HP phone to get the notebook serviced or repaired or decide about buying a new computer.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead 🙂