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MRLOVE513
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Hp pavilion x2 detachable

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I have a HP PAVILION X2 THAT IS ALMOST BRAND NEW AND WAS WORKING FINE. TODAY I WENT TO USE IT AND IT WOULD DO ANYTHING. I KNOW IT IS CHARGED AND THE ONLY LIGHT THAT COMES ON IS THE WHITE POWER LIGHT WHEN THE CHARGING CORD( AC ADAPTOR ) IS CONNECTED. THE SCREEN IS BLACK. ANY SUGGESTIONS? HELP!!!

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Echo_Lake
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@MRLOVE513

Thank you for posting on the HP Support Community.

  • Have you made any hardware/software changes?
  • Did this happen after a recent window or software update?
  • What is the operating system?
  • Have you tried any troubleshooting steps?

While you respond to that, let's try these steps: 

Firstly, run Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8 (if the computer doesn't start up/power on you can skip the next step)

  • Refers to "Reset a laptop with a sealed or non-removable battery"

Next step, BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
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“Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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