I AM TRYING TO SET UP WINDOWS HELLO FACE AND IT SAYS CAMERA ISNT COMPATIABLE

[DELILAH4]

I AM TRYING TO SET UP WINDOWS HELLO FACE BUT IT SAYS CAMERA ISNT COMPATABLE

[Dragon-Fur]

@DELILAH4 

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@DELILAH4 wrote:

I AM TRYING TO SET UP WINDOWS HELLO FACE BUT IT SAYS CAMERA ISN'T COMPATIBLE

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Camera must be of the higher-grade IR type camera.

Windows Facial Recognition

What to do?

Known Solutions:

HP PCs - Troubleshooting Windows Hello Face Recognition

Determine your computer model / Product Name

Finding your Product Name, Product Number, or Serial Number

OR

Open Support Home

Enter the name of your device

Next...

Windows Face logon requires the high-grade IR camera

Hello Face requires that your particular computer include the correct type of camera to support the "Face" feature.

Method – Use PartSurfer to check the components in your computer

PartSurfer might be able to tell you exactly which parts came with your computer.

• For best results, use the Serial Number for your search
• Reminder:  Do NOT post private information (including serial number) here on the Community)

 Open PartSurfer

• Select your Country
• Search for your computer / printer / device >> See HINT
• Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

• Select your region / country - PartSurfer must know your general location
• Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number

Look the results for “WEBCAM”

NOTE:  Some newer models may list the device as “camera”

Method - Check your computer to find the type of camera

Control Panel > icon view > Device Manager 

Open Category Cameras

Method – Check Settings for “Windows Hello Face”

Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This options is currently unavailable - click to learn more

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts / Procedures), Product Information (Specifications)...

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device

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If the answer helped resolve your issue, Click "Accept as Solution" .