cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
DELILAH4
New member
1 0 0 0
Message 1 of 2
168
Flag Post

I AM TRYING TO SET UP WINDOWS HELLO FACE AND IT SAYS CAMERA ISNT COMPATIABLE

HP Recommended

I AM TRYING TO SET UP WINDOWS HELLO FACE BUT IT SAYS CAMERA ISNT COMPATABLE

0 Kudos
1 REPLY 1
Dragon-Fur
Level 16
Level 16
30,751 30,454 2,783 10,205
Message 2 of 2
Flag Post
HP Recommended

@DELILAH4 

 


@DELILAH4 wrote:

I AM TRYING TO SET UP WINDOWS HELLO FACE BUT IT SAYS CAMERA ISN'T COMPATIBLE


Camera must be of the higher-grade IR type camera.

 

Windows Facial Recognition

 

What to do?

 

Known Solutions:

HP PCs - Troubleshooting Windows Hello Face Recognition

  

Determine your computer model / Product Name

Finding your Product Name, Product Number, or Serial Number

OR

Open Support Home

Enter the name of your device

 

Next...

Windows Face logon requires the high-grade IR camera

 

Hello Face requires that your particular computer include the correct type of camera to support the "Face" feature.

 

Method – Use PartSurfer to check the components in your computer

 

PartSurfer might be able to tell you exactly which parts came with your computer.

  • For best results, use the Serial Number for your search
  • Reminder:  Do NOT post private information (including serial number) here on the Community)

 Open PartSurfer

  • Select your Country
  • Search for your computer / printer / device >> See HINT
  • Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

  • Select your region / country - PartSurfer must know your general location
  • Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number

Look the results for “WEBCAM”

NOTE:  Some newer models may list the device as “camera”

 

Method - Check your computer to find the type of camera

 

Control Panel > icon view > Device Manager 

Open Category Cameras

 

Method – Check Settings for “Windows Hello Face”

 

Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This options is currently unavailable - click to learn more

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts / Procedures), Product Information (Specifications)...

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation