I am unable to open jpg files using Photo app

[shellasp]

I am unable to open jpg files using Photos app which is the recommended app by Windows. I tried uninstalling, repair and reset and still not working. When I try to open jpg files a display box appears describing that this app didn't start.

[Dragon-Fur]

@shellasp 

If the Windows Photo App from the Windows Store does not work, then the instructions and help you have seen on the net from Microsoft (and other interested parties) should fix the problem  In general, application failure is not something directly connected to your brand of computer. 

In case you have not done so,

Settings > Update and Security > Windows Updates >Check for Updates

If any updates are installed, Restart the computer and log in

Also, update / check your HP Software and Drivers.  Do this manually or perhaps using the HP Support Assistant.  If any updates are installed, Restart the computer and log in.

No joy?

Look for alternatives - if the .JPG files are in usable format (clean, not corrupted) AND if the Windows file system is OK, you can use lots of other programs (software) to open image files.

Examples

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Open a .JPG file using Paint (mspaint) 

Open a .JPG file using the old Windows Photo Viewer

How to Make Windows Photo Viewer Your Default Image Viewer on Windows 10

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Open a .JPG file using HP Smart for Windows

HP Smart - Help for Windows

Learn how to use HP Smart on your Windows 10 computer

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

Links to HP Smart software for Windows and Mobile devices,  includes an FAQ section

HP Printers - Using the HP Smart App (Windows 10)

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Open your .JPG files using photo editing software

Example

Irfanview > Free

Irfanview provides a free program that can be used for a variety of scan and print tasks, including the “Mirror” or horizontal flip function.

• Create a Restore Point (optional, recommended)
• Download the appropriate version (32bit or 64bit) of the program from the Website and install the program
• Additional information at the website, including: FAQ

Once installed, open the software > tab Help

Example help entry:

Vertical/Horizontal Flip

• Click on the Image Menu, then Vertical Flip. The image will turn upside-down. The left/right orientation will stay the same.
• Click on the Image Menu, then Horizontal Flip. The image will turn side-to-side, as in a mirror.

Note: The effect can be used on a smaller portion (rectangle selection) of an image, as well as the entire image.

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

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