I can print from my computer but my Samsung Galaxy s10 results in message "The printer isn't availab

[Nonna1]

I can print from my computer wirelessly but using my Samsung Galaxy s10 print order I get message "The printer isnt available right now."

[Jay_G24 · Accepted solution]

Hi @Nonna1

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Try the steps below to resolve the issue -

Step 1: Check the requirements

Before installing the Samsung Print Service Plugin, make sure the printer and your Android device meets the following requirements:

• The printer hardware is set up.

• The printer is connected to the same wireless network as your Android device, or Wi-Fi Direct is enabled on your printer and your Android device.

• You have an Android device running OS 4.0 or later.

Step 2: Install and turn on the Samsung Print Service Plugin

Install or update the Samsung Print Service Plugin from the Google Play Store, and then make sure the plugin is turned on.

NOTE: 

Menus, icons, and the location of the print settings vary depending on Android version and device manufacturer.

1. On your Android device, install or update the Samsung Print Service Plugin (in English) from the Google Play Store.

2. Once the installation or update is complete, choose a method to turn on the Samsung Print Service Plugin:

   NOTE: 

   On Android devices with 7.0 (Nougat), the HP Print Service Plugin is turned on automatically after installation. Skip to the step to Print with the Samsung Print Service Plugin.

   • If this is the first time you installed the Samsung Print Service Plugin, swipe down from the top of your Android device to display the notification dashboard, find Samsung Print Service Plugin installed, and then tap the Tap to enable notification.

     Figure : Tapping to enable the Samsung Print Service Plugin

     

   • If you updated the Samsung Print Service Plugin, tap Settings , tap More, More networks, More settings, or NFC and sharing, and then tap Print or Printing.

     Figure : Example of the Samsung Print Service Plugin

     

3. Tap Samsung Print Service Plugin, and then tap On.

4. Turn off any other print service plugins, if necessary.

Your Android device is now ready to print using the Samsung Print Service Plugin.

Step 3: Print with the Samsung Print Service Plugin

Print photos, documents, emails, or webpages from your Android device.

NOTE: 

Menus, icons, and the location of the print settings vary depending on Android version and device manufacturer.

1. Open the item you want to print, tap the menu icon , and then tap Print.

   A print preview screen displays.

2. Tap the down arrow to view the printer list.

   Figure : Tapping the down arrow

   

3. Select your printer:

   • To print over a network, select HP [your printer model name] from the list of available printers.

   • To print over Wi-Fi Direct, select DIRECT-xx-HP [your printer model name] from the list of available printers.

   Figure : Selecting the printer

   1. Network connection

   2. Wi-Fi Direct connection

4. Tap the down arrow  to change any print settings, and then tap the Print icon .

   Figure : Tapping the down arrow

   

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Nonna1]

So far, not working. I'll keep trying.

[Jay_G24]

What is the error you receive?

Could you turn off your mobile data, connect your printer and phone network and then try?