cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Ahmed-Mansour
New member
2 1 0 0
Message 1 of 4
435
Flag Post

Solved!

I can’t connect to any network or open the HP support assistant or use the search bar

HP Recommended
Hp Omen 15-ax003nx
Microsoft Windows 10 (64-bit)

My laptop suddenly stopped performing well, i cannot connect to any network although i an connected to the network on my mobile,  the HP support assistant doesn’t launch, and i cannot type in the search bar. This is the problems i found so far and i didn’t get any working solution for any of then 

1 ACCEPTED SOLUTION

Accepted Solutions
praveen196
HP Support Agent
HP Support Agent
10,488 10,490 476 754
Message 2 of 4
Flag Post
HP Recommended

@Ahmed-Mansour Welcome to HP Community!

 

I see that you're having an issue with the wireless and connecting to the internet.

I will try to assist you with this.

I would recommend starting with a system restore to before the issue started. There is a possibility that something during the update caused the issue.

If that doesn't help, try the following document: Troubleshooting wireless network and Internet (Windows .

To go with the document you can go into device manager > network adapters > right click the wireless adapter > uninstall. Restart your notebook, on start up Windows will reinstall the driver.

If at that point you have no success, make sure that you've done the step in that document hat has you reset power to the router/modem. Yes, the iPad connect, but this doesn't mean there isn't an issue between the notebook and the router. The iPad is a completely different device, how it interacts won't be the same (think of people, I will interact differently with someone then you would). This step, generally alleviates those conflicts.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
praveen196
HP Support Agent
HP Support Agent
10,488 10,490 476 754
Message 2 of 4
Flag Post
HP Recommended

@Ahmed-Mansour Welcome to HP Community!

 

I see that you're having an issue with the wireless and connecting to the internet.

I will try to assist you with this.

I would recommend starting with a system restore to before the issue started. There is a possibility that something during the update caused the issue.

If that doesn't help, try the following document: Troubleshooting wireless network and Internet (Windows .

To go with the document you can go into device manager > network adapters > right click the wireless adapter > uninstall. Restart your notebook, on start up Windows will reinstall the driver.

If at that point you have no success, make sure that you've done the step in that document hat has you reset power to the router/modem. Yes, the iPad connect, but this doesn't mean there isn't an issue between the notebook and the router. The iPad is a completely different device, how it interacts won't be the same (think of people, I will interact differently with someone then you would). This step, generally alleviates those conflicts.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

View solution in original post

Was this reply helpful? Yes No
Ahmed-Mansour
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks for your help, everything worked by resetting the PC 

Was this reply helpful? Yes No
praveen196
HP Support Agent
HP Support Agent
10,488 10,490 476 754
Message 4 of 4
Flag Post
HP Recommended

@Ahmed-Mansour

 

We are happy to hear that the provided solutions worked for you.

 

In the future, if you have any other concerns. Please get back to us. We will assist you.

 

Have a nice day!!

Was this reply helpful? Yes No
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation