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Lucy121
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I can't do a factory reset :(

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I'm not very knowledgeable in the field of computers, I usually just google what to do and hope for the best but I'm really stuck; my laptop is really bugging me saying I don't have enough room even though I just purchased a external hard drive anyway I'm trying to do a factory reset but it keeps saying I need to free up space so I deleted everything I possibly could and it still isn't working:( please help. 

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The_Fossette
HP Support Agent
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@Lucy121,

 

Welcome to the HP Support Community! 

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • What is the exact issue you are facing?
  • Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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