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- I can't do a factory reset :(

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08-27-2019 03:21 PM
I'm not very knowledgeable in the field of computers, I usually just google what to do and hope for the best but I'm really stuck; my laptop is really bugging me saying I don't have enough room even though I just purchased a external hard drive anyway I'm trying to do a factory reset but it keeps saying I need to free up space so I deleted everything I possibly could and it still isn't working:( please help.
1 REPLY 1
08-30-2019 04:44 AM
Welcome to the HP Support Community!
- What is the exact model for your computer?
- What is the operating system you are using?
- What is the exact issue you are facing?
- Have you performed any troubleshooting steps before posting?
Look forward to hearing from you and you have a great day!
Take care.
Cheers!
The_Fossette
I am an HP Employee

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