I've tried reinstalling the support assistant and even signed out on another computer and verified the un and pw that I was using, but every time I try to sign in to the profile passport I get the same error message on just this one computer and I used my credentials to login and create this thread.
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.