cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Rai29
New member
1 0 0 0
Message 1 of 2
202
Flag Post

I had to factory reset my computer now it's stuck installing windows

HP Recommended
Windows10
Microsoft Windows 10 (64-bit)

It's stuck in the installing windows part of the factory reset at 64% it keeps restarting but every restart the installing screen is only visible for half a second

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
135,219 124,575 20,732 31,827
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

See if your notebook is supported by the HP cloud recovery tool.

 

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

 

If it is, using another Windows PC and a 32 GB USB flash drive, you can use the cloud recovery tool to create a bootable USB drive that will reinstall W10, the drivers and the software that originally came with the PC.

 

Here is an info link for how to use that utility.

 

https://support.hp.com/us-en/document/c06162205

Was this reply helpful? Yes No
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation