I have an HP 2000 was originally windows 8 the windows 10 upgrade was rejected iWant to get going

[Mikki-72]

Originally had a Windows eight on it and whenever it went to download the 10 it would never complete the download Now I only get an error whenever I try to start up would like to get the laptop running again help please

[Paul_Tikkanen]

Hi:

Here is how you can reinstall W8.1 for free by using the W8 product key in your notebook's BIOS.

Install W8.1 by creating the Microsoft installation media, using another Windows PC, since yours is not working...You want W8.1 64 bit.

https://www.microsoft.com/en-us/software-download/windows8ISO

If you are asked to enter a product key during the installation process, use this generic key.

This is the generic key for W8.1 'Standard.'

334NH-RXG76-64THK-C7CKG-D3VPT

If you don't need to recover any files, when you get to the screen that asks 'Where do you want to install Windows,' delete every partition on the hard drive, leaving just one partition of unallocated space. Click Next, and W8.1 should begin to install.

If you want to recover files, at the above step, install Windows over the current Windows partition, and it will create a Windows.old folder.  After W8.1 installs, you can explore the Windows.old folder, find your old user profile and copy and paste your user folders and files to the new Windows installation.

If you had to enter the generic key, manually change the generic product key to the W8 key in your PC's BIOS in the PC settings menu.

After you get W8.1 installed, and you had to manually enter the W8.1 generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or USB flash drive so it is bootable.

Then you can install the available drivers and software from your PC's support page.