• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-13-2016 01:42 AM - last edited on ‎09-13-2016 08:08 AM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello can someone help with this problem? HP support? I bought a new tablet for school. Two days it worked perfecly, This morning after charge it kind of slowly turned on and asked a pin. I entered the correct pin but it doesn't turn on. It says: you've entered an incorrect PIN too many times. To try again, restart your device. I've tried to restart it many times, turn off an turn on, reenter pin but always the same. And there is no info about how to resolve it.... please if someone have knowledge how to fix it please response asap.
That is my schools pc. And it has wery expensive program on it that cant be reinstalled.
Pc is 3 days old. Please help.
Btw here is my email: [Personal Information Removed]

1 REPLY 1

‎09-13-2016 09:09 PM

HP Recommended

Ragowsky,

 

Where it asks you to put your pin, is there an "Sign in option" below to choose to use your password instead?

If you dont know your password, was your account a Microsoft Account (not Local)? If so, you can change the Microsoft password from any computer.

reset password Windows online

 

IF its a "Local" account, you will need to contact the School IT Support for assistance. Usually, school computers are set up with parameters that can only be addressed by their techs.

Otherwise, the computer would have to have the OS reinstalled.

 

 

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.