-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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12-27-2019 03:24 AM
Hi
Unsure of your Model...
Best guess....
https://support.hp.com/gb-en/product/hp-stream-14-cb000-laptop-pc/18162662
But the SKU: will tell us.
Make, Model and OS please.
SKU: if possible
System SKU: N6K07EA#ABU
Please do not post Serial Numbers.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
https://www.microsoft.com/en-us/software-download/windows10
The stream may come with 32 Gb of storage, and it is quite often filled up by Windows.
Then the automatic F11 function is disabled.
So we want to go a single step at a time. Any error messages or blue screen you can post please.
If in doubt please ask.
