• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-16-2017 04:14 PM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows 10 (64-bit)

What do I need to do to use a wireless mouse with my laptop.  A wired mouse works just fine.  I added a dongle, Edimax N150 wifi/bluetooth 4.0 USB adaptor.  This is recognized by the device manager under the bluetooth caption.  Under the mouse caption "HIP" mouse and touchscreen are listed (2 things).

 

The wireless mouse that came with my new Dell all in one (came with wireless mouse and keyboard) does not work.  Of course that could be a wrong choice for some technical reason.

 

I suspect there is simple fix if I only knew what it was.

3 REPLIES 3

‎10-17-2017 02:51 PM

HP Recommended

Hi @Larrym739,

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the Bluetooth mouse is not working on your computer.

 

I’d love to help!

 

I would like to know the mouse brand so that I can assist you better.

 

Meanwhile, follow the steps in the below article to connect the mouse.

 

http://hp.care/2ytPFTT

 

NOTE: Above article is for an HP wireless mouse, however, the steps the same for all the wireless mouse.

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

‎10-19-2017 08:41 PM

HP Recommended

Thank you for that reply.  The information was helpful but the problem was identified by the tech support at my computer store.  The mouse I was trying to use was not compatible.  I purchased a Logitech bluetooth mouse, and after learning how to install new hardware in windows 10, it is now working fine.

‎10-22-2017 10:39 AM

HP Recommended

Hi @Larrym739,

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.