Issue Android service Google play slate 17

[Riddle_Decipher]

@kev8

Thank you for responding! 

I understand your concern and to help you out, 

I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

[Riddle_Decipher]

@yahrika

Thank you for being patient,

Did the links I provided help resolve the concern, if not, here's what you need to know (As per the R&D Team) :

Once you have updated to the latest version, you can’t really go back as android has designed it this way.

You could make use of 3rd party tech blogs to tweak the same, however, HP doesn't recommend or support it as it may end up damaging the device,

If your device supports an higher version of Android, you may try installing that instead, again that is one of 3rd party links we cannot trust.

For more details on Google Android support, please use the below link:

https://support.google.com/googleplay/answer/2844198?hl=en 

I hope this helps understanding the situation!

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

[GuyUK1]

Riddle-Decipher, of course your post does not answer the question.

QUOTE If your device supports an higher version of Android, you may try installing that instead, again that is one of 3rd party links we cannot trust.UNQUOTE

How can we upgrade to a newer version of Android, when HP has not provided same! That is exactly what HP needs to do to help its customers.

Guy UK

[Riddle_Decipher]

@GuyUK1

Thank you for responding,

I understand your concern.

However, all the images you need are available on the HP website: Click here to see it yourself

(Change the version of android to obtain other images)

That said, you may not be able to install them as it may not be compatible with the hardware on your device,

If you wish to upgrade it either way, you will need to do it at your own discretion.

Also, the link I shared earlier - refers you to google, explains the limitations of KitKat

And I'm afraid there's nothing more we could do to change it.

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[GuyUK1]

I am very sorry but you obviously do not understand the issue. I HAVE downloaded the version you point to, and it IS INCOMPATIBLE with the latest version of GOOGLE PLAY SERVICES and causes continuous error messages. Google Play auto updates to the new version on  resetting. This makes the Tablet unusable. Under European directives I am pretty sure that I can request a refund even tghough out of the warranty period if the product becomes unusable. I suggest you escalate this again to your techncial team!

Guy

[Riddle_Decipher]

@GuyUK1

Thank you for responding,

I understand your concern and to help you out!

I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

[dothe]

And ? Next ?  Is it possible or not and How ?

My Slate 17 become unusable....  cool... I appreciate

David