Issue connecting to new Gmail messages

[TBTB]

Hello Forum

I have a HP Slate 10 running Android using Gmail. Until a week ago everything worked normally. Since then, even though I have signed into Google and entered Gmail, I get an issue where I can't download new messages. On the screen I get a message saying that the system cannot connect and sign on.

I attempt to sign on in the block provided with the message, but it always comes back with the same message. I can see that there are new messages in the queue and can read the existing messages. Intermittantly, Gmail will suddenly work and download the new messages.

Using a Windows laptop to get into Gmail works without any problems.

I can access the net ok during this issue.

Is this a known issue, or does anyone have an idea how to troubleshoot and fix this issue?

Thanks

[Rainbow23]

@TBTB,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to connect to Gmail from your HP Slate 10.

This issue could occur operating system is not updated.

Let's go through a few steps to troubleshoot this issue.

And here's the step by step guide for you in the link: Software for Slate 10

Let me know how this works.
 

You have a good day ahead.