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- HP Community
- Archived Topics
- Tablets and Mobile Devices Archive
- Re: Laptop freezing randomly

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12-26-2019 12:27 PM
I bought Hp Laptop on 22 December 2019 and while using the laptop it freezes for few minutes and then unfreezes. Could it be the graphic problem or USB issue. How can this be fixed?
Thanks,
Mohammed
12-26-2019 01:45 PM
Hello, if it is a new laptop, you can contact your resseller because you can maybe exchange your PC if it is defect.
If you can't, please begin by upgrading all HP drivers (except the BIOS), using HP Support Assistant (already installed in your computer).
And if you want you can execute an hardware test in your computer. For this, restart your computer by tapping F2 when it is been down for restart. You come in HP Hardware Diagnostic Interface and can execute all tests. If you have a fail please tell us.
For more information about HP Hardware Diagnostics please see this:
https://support.hp.com/us-en/document/c03467259
I am Expert from French Community, and I am doing my best to help you with your question.
12-27-2019 07:58 AM
Hello,
I ran a diagnostic test for the system and everything passed. I believe the freeze is related to usb port, when I was installing printer hardware from HP website, I believe I installed two Samsung M2070 series and that was causing the conflict. I uninstalled the usb device from device manager and until now everything seemed fine.
12-27-2019 08:24 AM
Hello, maybe a problem with your printer installation.. If you retry this installation your PC works??
I am Expert from French Community, and I am doing my best to help you with your question.
12-27-2019 10:34 AM
But if you reinstall one of this devices from the beginning, your problem as the same? Are you updated all drivers with HP Support Assistant??
I am Expert from French Community, and I am doing my best to help you with your question.
12-27-2019 12:39 PM
If you have the same problem in several times please go back to us!
I am Expert from French Community, and I am doing my best to help you with your question.
