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Haah
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Laptop not switching on

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HP Pavilion ×360 Convertible
Microsoft Windows 10 (32-bit)

My laptop is not switching on. I put up it on charging also still no change. N its battery is not removable. Pls help me asap

 

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Haah

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Have you made any hardware/software changes?
  • Did this happen after a recent window or software update?
  • What is the operating system?
  • Have you tried any troubleshooting steps?
  • What happens when you start the computer

While you respond to that, let's try these steps: 

Firstly, run Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8 (if the computer doesn't start up/power on you can skip the next step) (refer to non removable battery)

Next step, BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
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Accept as Solution if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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