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3220
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Laptop stuck with installing update screen

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G8D32PA#ACJ
Microsoft Windows 8.1 (64-bit)

Audio wasn't coming in laptop. So restarted my laptop.now it stuch with installing update screen for more than 12 hrs.

15883841193006393246646480563077.jpg

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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@3220 Welcome to HP Community!

 

I understand that the Laptop stuck with installing the update screen.

 

Do not worry. I will try to fix the issue.

 

I would kindly request with you to perform the below shown steps to resolve the issue:

Step 01. Turn OFF the PC

Step 02. Power ON the PC and keep tapping F8 Key

Step 03. Select "Safe mode" from the Advance Boot Option list

Note: Wait till you get to the Windows Desktop

Step 05. Please remove unwanted startup items and uninstall unwanted applications

Step 06. Please reboot/restart the PC the normal way

 

Note: Incase if these steps doesn't work you can continue troubleshooting the issue again

 

Step 01. Turn OFF the PC

Step 02. Power ON the PC and keep tapping F8 Key

Step 03. Select "Last known good configuration" from the Advance Boot Option list

Note: Wait till you get to the Windows Desktop

Step 04. Please remove unwanted startup items and uninstall unwanted applications

Step 05. Please reboot/restart the PC the normal way

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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