Laptop won't load Windows

[Boomerneedhelp]

When I turn on my notebook, Windows won't load. The screen stays blue.

[Riddle_Decipher]

@Boomerneedhelp Here's what you need to do, to identify the issue and resolve it accordingly:

• check if it works fine on an alternate/external monitor.
  • If it works fine on an alternate screen, please Perform a hard reset, Attempt a BIOS recovery  and then, Run the System Diagnostics tests.
  • For more steps: click here

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