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- HP Community
- Archived Topics
- Tablets and Mobile Devices Archive
- Loose USB port ?

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01-02-2012 02:14 PM
@CherylG wrote:Actually my Motorola phone uses micro-usb on one end and standard usb 2.0 on the other, Sony digital camera also has one, WD My Passport also. You can grab one here:
Thanks. I feel a little better knowing at least the cable is available. What I'm most worried about is the port on the TP, though.
01-06-2012 10:54 AM
01-06-2012 11:34 AM
01-07-2012 07:14 PM
Was having the same issue. I have been having issues here and there getting the USB to connect and charge. Yesterday morning, no matter what I did I could not get it to charge. After doing some reading, I reset the connection on the AC charger, no dice. Then I tried the USB cord from the hubby's BBerry....viola! It's alive!! The connection is still a bit wobbly, but feels more secure than it was before. Thank goodness this worked, because working on a laptop kinda sux after getting used the the tablet.
02-14-2012 11:04 AM
I was having the same issue. Tried the chat with webOS customer service but they couldnt help me. They gave me a Chat ID and asked me to call the voice support. Voice Support folks asked me to rule out the issue with cable but I had no way of doing it. So they asked me to send in the TP. But I preferred to first rule out the cable issue and wanted them to send a replacement to me. They are sending one now. Between I realized that the same cable is used for Samsung Galaxy S2 mobile. Borrowed it from a friend to try and it was working great... Hopefully the new cable from HP would be good. Otherwise, I have to buy a cable in ebay....
02-14-2012 08:28 PM
WyreNut
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
02-22-2012 02:22 AM
im experiencing this issue with my tp. i have to press up the cable into the port in order to charge the tp. unfortunately, i dont have a spare micro cable to test it out. have to wait tonight to have my coworker bring hers to rule out the cable. hopefully it's the cable and not the port.
03-29-2015 12:13 PM
Don't be too quick to determine it is a loose charge port or a bad USB cable. I have been working with a customer's TP now for three days. Here is what I see so far:
Takes a lot of fiddling of the charger cylinder, with twisting it off and then back on, wiggling the the USB cord, removing and reinserting the USB cord, until ALAS, it finally makes a connection. I have tried a number of USB cords, none of which seem to matter, including one of the heavy duty fabric bound ones. Once it is on, it works perfectly. The battery shows fully charged. Then I shut it down for the night. The next morning I get up, attempt to turn it on, and have to go through all the rig-a-ma-roll again.
I am sorry, but this thing is a piece of junk compared to the iPad. I have never had issues like this with my iPad or iPhones. I believe it is poor quality workmanship.
I did order a new USB charge port board for it and I will find out more once I actually open it up. The proof is in the pudding as the old saying goes. We will see what is going on once I get into it.
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