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GDBetaBoy59a8
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My HP 7 1800 tablet is not fully booting up

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HP 7 1800 Tablet
Android 8.0 Oreo and older

Whenever I start up my HP 7 1800 tablet, it shows the HP logo, then a USB icon shows up with a bar underneath it, and then it just sits there. I've tried doing the Power + Volume Up button method, but it just does the same thing! Sometimes, it just sits at the HP logo. I've even tried plugging it in. I also tried taking out the battery and putting it back in! If anyone can help me at all, that would be wonderful! Thank you!

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Echo_Lake
HP Support Agent
HP Support Agent
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@GDBetaBoy59a8

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. With the tablet powered off, press and hold the volume up and power buttons at the same time.

  2. When an HP logo appears on the screen, release the buttons.

    After a few seconds, the DROIDBOOT PROVISION OS boot menu appears.

    note:Screen rotation is disabled when the tablet is in recovery mode. Hold the tablet in landscape orientation.
    note:The touch screen is disabled when the tablet is in recovery mode. Use the volume up and volume down buttons to navigate up or down in the recovery menu, and use the power button to make a selection.
  3. Press the volume down button repeatedly to move the selection to RECOVERY.

    note:

    While in the DROIDBOOT PROVISION OS boot menu, the tablet screen goes black after approximately 30 seconds without input. To restore the screen, press one of the volume buttons.

    Figure : RECOVERY

    RECOVERY highlighted in DROIDBOOT PROVISION OS menu
  4. Press the power button to select.

    After a few seconds, the Android system recovery menu appears.

  5. Use the volume down button to move the highlighted selection to wipe data/factory reset.

    Figure : wipe data/factory reset

    wipe data/factory reset highlighted in Android system recovery menu
  6. Press the power button to select.

  7. The screen displays Confirm wipe of all user data? THIS CAN NOT BE UNDONE. Use the volume down button to move the highlight down to Yes -- delete all user data.

    Figure : Confirm wipe of all user data

    Confirm wipe of all user data
  8. Press the power button to confirm and begin the reset.

  9. A recovery system screen shows the reset process. Wait for the reset process to complete.

  10. When the screen says Data wipe complete, highlight reboot system now, and then press the power button to select.

    Figure : reboot system now

    reboot system now

    Wait for the tablet to reboot.

  11. Set up the tablet.

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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GDBetaBoy59a8
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I've tried that, and whenever I click the power button to select Recovery, it just powers of the tablet! Thanks for the help though!

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Echo_Lake
HP Support Agent
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@GDBetaBoy59a8

Thank you for posting back. 

 

This sounds like hardware related issue, as we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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