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Samuel2018
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My Slate 10 HD tried to update. it failed. I need the recovery image for 3500USA #ABA

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Slate 10 HD with Bears Audio
Android 4.1 - 4.3.1 Jelly Bean

The tablet tried to updateand the update failed.  I get a screen with a fallen android.  I can access recovery options but cannot find a recovery image to use.  The ones I found give me installation errors,  See Picture.

I need an image foe the #ABA.  Can someone help?  F4C52UA#ABAoriginal.jpg

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Riddle_Decipher
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Message 2 of 6
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@Samuel2018

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

As I understand the HP Slate 10 requires a reset as it doesn't work since the recent update,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Have you attempted to perform a factory reset using the instructions advised by HP?

 

While you respond to that, here's what you need to do (if not done, already) :-

 

If the Slate 7 or Slate 10 tablet does not start normally, or if you do not remember the lock screen password, it may be necessary to perform a reset without turning on the tablet. Use the steps in this section to reset the tablet from the Android system recovery menu:

   CAUTION:

All data saved on your device is deleted when you perform a factory reset. All apps are uninstalled. Data stored in your Google Account can be restored. Back up all important files, either on the Web or with an external storage device, before resetting the tablet.

  1. Disconnect the charging cable from the tablet.

  2. With the tablet powered off, press and hold the volume up (+) button and power button at the same time.

  3. When an HP logo appears on the screen, release the buttons.

  4. When the Android system recovery menu appears, use the volume down button to highlight Wipe data/factory reset.

       NOTE:

    The touch screen is disabled when the tablet is in recovery mode. Use the volume up (+) and volume down (-) buttons to navigate up or down in the recovery menu. Use the power button to make a selection.

    Figure : Wipe data/factory reset

    Wipe data/factory reset highlighted in Android system recovery menu
  5. Press the power button to select.

  6. The screen displays Confirm wipe of all user data? THIS CAN NOT BE UNDONE. Use the volume down button to highlight Yes -- delete all user data.

    Figure : Confirm wipe of all user data

    Confirm wipe of all user data
  7. Press the power button to confirm and begin the reset.

  8. A recovery system screen shows the reset process. Wait for the reset process to complete.

  9. When the screen displays the message Data wipe complete, highlight Reboot system now, and then press the power button to select.

    Figure : Reboot system now

    Reboot system now

    Wait for the tablet to reboot.

  10. Set up the tablet by following the steps in the HP support document Setting Up Your HP Tablet (Android 4.1/Jelly Bean).

If the steps have been performed and yet the issue persists, here's what you need:

(Since the Jelly Bean is no longer available, you could attempt to install the KitKat version on your tablet using this image on a SD Card and then making use of the "Apply update from external storage" option under factory reset)

 

Use this link to download and copy the image to an SD Card: https://hp.care/2Ex9JpN (KitKat with Preinstalled amazon apps)

 

Keep me posted,

For I shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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Samuel2018
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Thanks for the help.  I still get the same screen with the exception of this new one.  I got a white circle one time with the letters  FTM inside.  After that i got the recovery menue.

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A4Apollo
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Hi! @Samuel2018, I am the Mr.Robot. It looks like you were interacting with @Riddle_Decipher, but he is out of the office today, so I'll take over from here.

 

I appriciate your efforts for writing back to us.

 

As you mentioned the issue still persists after trying out the steps.

 

Try updating the jelly bean version of Android operating system using this link: https://hp.care/2JCpks3

 

If you still have issues updating the operating system on your tablet, try updating over OTA (over-the-air) update.

 

1. Open the Settings app.
2. Tap About device at the bottom of the menu.
3. Tap System updates.
4. Tap Check for update.
5. Tap Download if an update is available.
6. Tap Install after the update finishes downloading.

 

If you still have issues updating the image on your tablet, please contact HP support for service options.

 

Link to contact HP.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Have a great day ahead!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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Samuel2018
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I tried to do an update like you showed me.  I still get the same error message.  Any other ideas. 

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A4Apollo
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@Samuel2018, Thanks for your quick response and time.

 

I appriciate your efforts for writing back to us.

 

As you mentioned the issue still persists after trying out the steps.

 

FTM = Field Test Mode

Try removing the battery to turn the device off. Replace the battery and then turn the phone back on and you should be out of FTM.

 

Since the battery is not replaceable on the tablet, you have to contact HP support for service options.

 

Link to contact HP.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Have a great day ahead!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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