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StickMan_
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Message 1 of 3
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My computer is stuck on the HP loading screen.

HP Recommended
4BS28UA#ABA
Microsoft Windows 10 (64-bit)

So, my computer hasn't been working for the past month or two. I got on one day and I'm waiting on the HP loading screen. I'm waiting their for about 30 second so I'm like "Hmm, I'll wait a little longer." I'm waiting here now for about 20 minutes and it's still stuck on the loading screen. It's not the black screen of death or anything. I'm not getting any error messages saying that an automatic repair has failed.

I can press esc on boot and get the startup menu, but I can't do a system recovery.  I also can't enter safem  I've looked it up and nothing has happened like this to anyone, or at least not that I know of.

Some sources say that it's a corrupted hard drive and that I need to get a new one. Some say that it's fixable by entering safem  but I can't do that.

I just want to get on my computer again without having to spend money. If anyone can help then that would be greatly appreciated.

2 REPLIES 2
Lil_Boy_Blue
Level 12
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Message 2 of 3
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HP Recommended

Hi
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

 

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StickMan_
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HP Recommended

I've done many hard resets, nothing is working. I've also done a full computer diagnosis and everything was successful. I'm just downloading Win 10 onto a flashdrive and useing BIOS to access my computer. Hopefully this works.

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