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06-23-2017 03:37 PM
Before i start, i wanna say i really appreciate any kind of help i could get from here!
So the thing is my computer its been acting weird for a long period of time by now... anytime i shut it off, or i click on the "restart" button, i will not turn back on, no matter what i do, if the computer havent been off for like 8 to 9 hours since ive turned it off it would not get back on...
So the secuence is like: pc turned off - wait 8/9 (maybe more) hours (power cord connected to a power outlet) - turn on pc
I really hope everyone understands what im saying, ive asked a lot of people and i have tried taking the HDD, RAM and the clock battery thats inside the computer, right on the motherboard but nothing works, the only thing that can make my computer go on again is if it has been off for 8 to 9 hours (connected or plugged to a source of power)... maybe more.
I want to add that some friends have recommended updating the BIOS of my pc, but i cant find any thrusty source to download... also replacing that little clock battery on the motherboard, test the power supply, but i want to be sure what to do after doing anything unnecesary; please help!
06-24-2017 04:22 PM
This is a great location to get assistance! I read your post and see that your HP Omni 120-1201ep does not turn on. I would like to help you resolve this issue.
Perform the below steps:
If the computer does not start, the LED lights do not glow, and the display is black,
you can perform one or more of the following actions to resolve the no power issue:
(Click on the blue letters to get more details about each step)
Examine the adapter and power cord for physical damage
Test the power from the AC wall outlet to the notebook connector
Start computer using the battery only
Check that the lid switch moves freely
When you have completed the troubleshooting steps, there should be power available to the computer. When you press the power button, the LEDs should glow, and you should hear the sounds of the fan and the hard drive spinning.
If the battery does not accept the charge or the notebook does not turn on without the AC adapter, contact HP to order a replacement battery.
If the LEDs do not glow, and there are no other indicators of power being available to the computer, contact HP for technical assistance in troubleshooting a potential problem with the AC power connection or the system board.
If the LEDs blink, or the computer beeps, but it does not start, go to HP Notebook PCs - Troubleshooting LED Blink Codes or Beep Codes During Startup or Boot.
If the LEDs glow but the computer does not start on either battery or AC power, go to Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot.
Let me know how it goes.
I am an HP Employee
06-24-2017 05:00 PM
Thank you for your fast reply! sorry i forgot to mention that the LED light on the on/off button does turn on... but the display remains black...
I have tried all those kind of test you just told me but the pc keeps doing what i described before... perhaps remember this is a all in one kind of computer not a laptop, not a desktop... thank you!
06-25-2017 08:13 AM
Thanks for the reply.
I appreciate your time and effort.
I understand the issue better now.
Please attempt the below steps:
Attempt a BIOS recovery > All in one
If the above steps work and the display turns on: Perform a hardware test to be on a safer side.
If the steps didn't work, use the below links for further assistance:
Computer Starts but Monitor/Screen Remains Blank : Click here
Let me know if that helps.
I am an HP Employee
06-25-2017 11:20 AM
The link that says "attemp a bios recovery" will send me to the home screen of the hp website uk version... so i guess thats not working for me... i also tryed the steps shown on the other link but my pc its now on the black screen... i dont think that method with the f10 key, down arrow and enter key will work because everytime my pc does turn on correctly, i see one of the led lights thats on my keyboard glow... which will not happen when turning my pc on fails...
the method that about setting off some power settings or something like that will not apply because the logo screen will never appear on my case... the screen will always be black and thats it...
I hope you understand every thing im saying here correctly... and again thank you so much for your help!
06-25-2017 11:45 AM
I also want to point out that i looked over the internet how to attemp a bios recovery, that led me to this link: https://support.hp.com/za-en/document/c04126730 i couldnt perform those steps completely because my computer will turn off every time i try to hold it pushed down for more than one second or so...
06-25-2017 11:55 AM
Thanks for the response.
As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.
They might have multiple options to help you on this.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.
They will be happy to assist you immediately.
Keep me posted for any other assistance,
I am an HP Employee
06-25-2017 06:37 PM
I really appreciate your help, but im not doing that... the thing is my pc was bought on Portugal like a long time ago... im now living on Venezuela... its quite dificult here to thrust someone with your pc you know... and again thank you for you help, have a good one!
06-26-2017 12:18 PM
Thank you for replying to my post on the HP Support Forums,
I have brought your issue to the attention of an appropriate team within HP.
They will contact you shortly and likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).
I am an HP Employee
06-26-2017 03:33 PM
That is awesome... ill be waiting for that message...
Im really gratefull for your help... im going off topic now but if i may ask... why is it a problem to tell somebody my pc serial number and that kind of stuff? i mean what could someone do with that? thank you!