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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-22-2019 04:43 AM

HP Recommended
Product: Pavillion dv6
Operating System: Microsoft Windows 7 (32-bit)

I have an hp pavillon dv6 laptop windows7 and it is stuck on a blank screen with f11 system recovery at bottom left corner

1 REPLY 1

‎07-24-2019 11:11 AM

HP Recommended

@SAVAGE3

 

I suggest you perform a power drain and then run a System Test to confirm the Hardware Functionality. Link: https://support.hp.com/in-en/document/c01684768

 

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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