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SP36
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My hp pavilian laptop shows primary Internal error601

HP Recommended
Pavilion
Microsoft Windows XP

The screen shows a msg to replace the battery Do I need to replace it ? The laptop shows the error message evertime 

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A4Apollo
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Hi! @SP36

 

Have you tried checking with a different battery?

 

It certainly sounds like a hardware issue with the battery or the battery connector on the system board could be faulty. Please try checking with a replacement battery to rule out the battery connector issue.

 

If Primary (internal) Battery (601) appears in the alert message, it means the measured storage capacity of the primary (internal) battery is less than 25% of the original storage capacity. The number “601” denotes the associated error code that is recorded in the system log.

 

Try running a battery test on your PC from F2 (System Diagnostics) and check if the battery is functioning correctly on your PC.

 

Refer this article to know more information about running system diagnostics on your PC.

 

If the battery test fails, please contact HP support for service options.

 

Contact HP support using this link. Click Here

 

Let me know how it goes!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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A4Apollo
I am an HP Employee

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