My laptop wont turn on nor charge

[Marthajj25]

My laptop wont turn on or charge I even try to plug in on other outlets and nothing plus my laptop doesnt have a removable battery what can I do. I havent used my laptop since Thursday afternoon since then it wont turn on please help

[sandytechy20 · Accepted solution]

@Marthajj25

Welcome to HP support community.

Reset a laptop 

1. Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4. Unplug the AC adapter from the computer.

5. Press and hold the Power button for 15 seconds to reset.

6. Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices.

7. Press the Power button to turn on the computer.

If the issue persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Marthajj25]

My laptop wont turn on even I try to turn it on it wont I took off the adapter still didnt work and still not charging 

[sandytechy20]

@Marthajj25

This looks like a hardware issue.

Talk to the HP support for further assistance.

Cheers.