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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-28-2020 06:57 PM

HP Recommended
Product: Hp stream 14-cb161wm
Operating System: Microsoft Windows 10 in S Mode

I just bought my laptop yestrrday. I went to turn it on today and the screen flashes once and nothing else happens. It is completely charged and won't power on

2 REPLIES 2

‎01-31-2020 08:36 AM

HP Recommended

@Topher34, Welcome to HP Support Community!

 

Are there any blinking lights on the PC?

 

Perform a hard reset on the computer, refer to the document HP Notebook PCs - How to Power Reset your Laptop​  for help.

 

Tap the Esc, key upon powering the laptop and see if you can get to the startup menu. If you cannot access the startup menu, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your PC.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

‎02-01-2020 11:54 AM

HP Recommended

No there was no lights flashing. The screen just flashed once and the speaker made a crackling sound. But I got it working. I think it was just static build-up that had to be discharged

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