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- HP Community
- Archived Topics
- Tablets and Mobile Devices Archive
- My touchpad has power symbol in middle of screen and will no...

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02-11-2012 11:16 AM
My problem turned out to be the USB cable that connects touchpad to the USB barrel AC plug. Eventually I swapped my cell phone's USB cable into place and it cured the problem. (When I swapped my cell phones AC adaptor + cable vice the HP ones, I got a message on the screen that the wrong type of adaptor is connected which I suppose is due to the lower amperage of the cell phone's adaptor.) There's absolutely nothing physically wrong with the cable that I can see, i.e. no frayed wires or kinks etc. I've never experienced a cable failing like that but I guess it was probably marginal from day one and just finally completely fatigued. I worked through this with the HP rep via chat and they are sending me a replacement cable. In retrospect, it probably would've been a little quicker speaking to rep via phone.
02-17-2012 12:55 PM
02-17-2012 04:52 PM
After getting my new AC& USB chager Iplugged in HP TP in and 30 to 45 minutes later the HP TP just came on wityh about 15% power already charged on it. I will just come on or at least it did for me. Hope this helps.
02-17-2012 07:41 PM
02-18-2012 12:24 AM
Hp touchpad is still stuck on charging screen would appreciate any help. Thank you
02-18-2012 07:16 AM
Sorry but that is all I did and that is all I know to do. You may have a bad power AC charger and/or USB cable. Contact HP chat support to see if they can replace them.
