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- HP Community
- Archived Topics
- Tablets and Mobile Devices Archive
- Re: NEW BUG IN LAST UPDATE
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05-24-2017 02:26 AM
Maybe it is the fingerprint Hello access playing tricks on me....anyone without using Windows Hello having these probs? I will try without for a couple of days...
05-30-2017 02:21 AM - last edited on 05-30-2017 08:20 AM by kevin-t
Hello
I am an IT-person at sloxsoft llc, florida, having HP 13-D116TU Envy - 6th Gen/.
This is one of my favorite laptop of all time but couple of days back
facing battery issue. can you please give me any suggestion.
Sincerely
06-05-2017 06:54 AM
Anyone tested next build?
06-21-2017 06:19 AM
Having struggled for too long now I decided to go down the reset route. First round is to do a regular reset + restore, Next step will be reinstall with Windows recovery tool.
So far I'm not using the Iris or fingerprint feature. Made backup and reseted phone. "Feels" better. The only issue in 24 hrs has been that the screen stayed on - rebooted - fixed for now.
I believe that when one thing is wrong it is better to reboot immediately.
If this does not feel like a long term solution I will proceed with the recovery tool.
After that I will have to contact HP for advice, I really hope there is a new firmware coming soon.
06-22-2017 04:13 AM
Follow up on the reset...
Resetting the phone was really doing no good. Last resort is the windows device recovery tool WDRT and a re-flash.
I did that last night and (fingers crossed) since then there har been NO issues at all.
If it continues to be stable I will attempt to start using the fingerprint sensor again.
07-08-2017 08:30 AM
There is definitely something in the unlocking mechanism that creates the black screen. I'm down to a failure or two per week. ( reboot or hanging). Still waiting for some magic from HP. But the phone is useable again.
07-08-2017 08:01 PM
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