No sound, to fix ran a troubleshoot and fix. Computer will not reboot. Stuck @ Recovery Manager

[Bowbm527]

Will not boot, stuck at Recovery Manager.

[Bowbm527]

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@Bowbm527 wrote:

Will not boot, stuck at Recovery Manager

Photos document the problem and some attempts.

[Bowbm527]

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@Bowbm527 wrote:

---

@Bowbm527 wrote:

Will not boot, stuck at Recovery Manager

Photos document the problem and some attempts.

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[Bowbm527]

Here is my memory of how this problem developed. HP site suggested an update the sound problem. I downloaded the update, Randy update, after some time elapsed the external monitor remains black. I opened the laptop to view its screen and found the laptop in recovery mode.

[Echo_Lake]

@Bowbm527

Thank you for posting on the HP Support Community.

I appreciate your efforts to try and resolve the issue. I would be glad to help you with the issue you are facing today.  

Let's try the system restore and check:

This document explains how to use and troubleshoot the System Restore feature in Windows 10 and Windows 8. Click here

Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,Thank you for posting in the HP Support Community.  Have a great day!