Omni 10 touchscreen stopped working after Windows update

[Walter_B]

Hi all,

after a regular Windows 10 update the touchscreen stopped working. It seems a problem with the driver installation. Sadly I cannot resolve it with PC Reset (see attached pics)

[Riddle_Decipher · Accepted solution]

@Walter_B Here's what you need to do, to identify the issue and resolve it accordingly:

• If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction and you'll need to Contact HP to have it repaired.
• And does the mouse work fine? it doesn't go around randomly clicking things, does it?
  perhaps check with an alternate mouse to rule that out as well?

While you respond to that, I have a few more steps that should help:

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

If the Touchscreen isn't appearing on the diagnostics, it could again, determine a hardware failure,

If it works on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

P.S: Welcome to HP Forums! 😉

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[Walter_B]

Hi Riddle_Decipher, thank you for your answer.

The mouse worked perfectly elsewhere.

I didn't try the touchscreen on BIOS because I was using the keyboard at the moment.

After updating BIOS I turned the tablet on, it performed Disk Check and then Repair, and after that the touchscreen began to work again. Thanks a lot.

[Riddle_Decipher]

@Walter_B Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute to identifying and leading you towards the solution.

Thanks for honoring us by accepting our post as the solution, as it helps the community grow.

You can always click the "Thumbs Up" button to give me a Kudos,

Take care and have an awesome week ahead.