Palm Desktop (ver 6.2.2) lost Address Book during/after December Windows 10 upgrade

[McLuhan]

The problem isn't with the HP Mini. That computer is running Windows 7 Starter and it Hotsyncs perfectly with my Tungsten C Handheld. The issue is with a Dell Vostro, but because it is a Palm problem, I hope you can help.

My Dell Vostro was upgraded to Windows 10 in September. I had some problem getting the Palm to sync at that time, but I figured it out and successfully synched Date, Address and Memo bases all the way up to the Windows 10 update that Microsoft pushed around Christmas.

The first Hot Sync attempt after the update saw my Address Book disappear from the Desktop ONLY (Running version 6.2.2) and I have not been able to figure out how to restore the Address Book to the Desktop.

The handheld still works very well. As I said the Hotsynch with the HP Netbook (Windows 7 Starter) And I would like to continue using it as long as iot still functions.

[WyreNut]

Hello, and Welcome to the HP Support Community!

Are you running Palm Desktop 6.2.2 on both PC's?  Or does the first have version 4.x?  I believe the 6.2.2 version will not read the older PIM data (Address Book, Datebook, etc.)  Please view this thread for instructions to download a patch:

http://forum.brighthand.com/threads/synching-legacy-pim-databases-with-palm-desktop-v-6-2.261651/

If the above doesn't work, try a few of the suggestions below:

Try running Palm Desktop by right-clicking on the shortcut to the program, then choose "Run as Administrator". See if the data appears.

If not, I would suggest setting the HotSync conduit on the Dell to "Handheld overwrites Desktop" for one cycle.  See if the data appears.

Be sure the correct HotSync account name is showing in Palm Desktop.

WyreNut

[McLuhan]

Thank you.  I will try your suggestions shortly. Both computers are using Palm Desktop ver 6.2.2. HP mini is Windows 7 and hotsynchs perfectly. Dell with latest Windows 10 evaporated the Address Book only (which seemed strange to me, especially since the address file remained in tact on the handheld.) So i am hoping that the shift to handheld overides desktop will be the solution. I did notice that a backup file for the Address Book is maintained in a palm data file on my harddrive. It is dated the day of the update and is more than eight times the size of the current in use address file. It is same size as active file on mini. Is there a a way to restore that file on the Dell?

[WyreNut · Accepted solution]

Try using the Export/Import function built into Palm Desktop.

On the PC that has the data, go up to File/Export (while Address Book is open and being viewed).  This will produce a file that you can copy to the Dell PC.  Use a flash drive, cloud service, SD card - whatever.

On the Dell, go to File/Import and locate the file.

Windows 10 has caused a few "quirks" to appear in Palm Desktop.  We're learning as we go!

WyreNut

[McLuhan]

The device overrides desktop approach did not work. Neither did my idea of renaming the larger .BAK file as .db.

So, I exported the address book from HP Mini to a Flash Drive. It was exported as a .aba file (Is that what I should have?)

Where should I copy this .aba file to so that it will be placed in the Palm Desktop and cause the miracle I want to happen?

Thank you for your patience, this stuff is tall cotton for me.

[McLuhan]

Bingo. Even I could figure out how to import the .aba file. It marched right in and synced with the trusty Tungsten C. (The guys at Pimlico Software said: "You may find a hard time trying to find someone else using such an ancient Palm device with Windows 10."

Well I found patient YOU and now it's back in business! Thanks so much!

[WyreNut]

Congratulations!  

Been a pleasure...  I still have 4 working PalmOS pda's.  🙂

WyreNut