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- Palm rejection using stylus on Pavillion x360 touchscreen la...

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09-07-2017 09:03 AM
Does palm rejection operate on Pavillion x360 touchscreen laptops when using the HP Pen (Microsoft) 1CP24AV / Y0C43AV SPS: 920241-001 / 910942-001. And if so is this the right pen?
http://store.hp.com/GermanyStore/Merch/Product.aspx?id=1MR94AA&opt=UUF&sel=ACC
09-08-2017 02:27 PM
Hello, @Exdeath – Greetings!
Thanks for reaching out! I’d like to be of your assistance 🙂
Ideally, the palm rejection feature will be there when you use any active pen with your PC. I checked the pen compatibility with your PC model and this pen will be supported: 1CP24AV / Y0C43AV
Also, check http://bit.ly/2xSdFyp to enable the palm rejection feature on your PC.
Let me know if that helps!
Good luck 🙂
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
09-12-2017 06:52 AM
Hello,
thx for your reply. I already know that the 1CP24AV / Y0C43AV is compatible the problem is that I can’t find it in the HP store. I’m from Germany so I posted the German link but just all I need is to learn where I can see this number if I find a pen or to know if the pen I was looking for is ok. The one from the link has the Prod. Nr: 1MR94AA#UUF if it helps.
Sincerely, Exdeath
09-12-2017 09:33 AM
Hello, @Exdeath
Try to get the part using the HP Part Surfer.
Go to http://bit.ly/2iEweOA and select your country.
Now, search for the part using the part number 910942-001 or 920241-001
You will get an option to place the order.
Hope that helps!
Cheers 🙂
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
