Password Reset Not Working

[kayv1996]

I have a Pavilion 20 All-In-One computer and sometime in 2015, my password wouldn't work anymore, thus I was locked out. I haven't been able to enter the computer since then. And I've tried every password possible and I even tried making a password reset disk (on an SD card, since my flash drive wasn't getting recognized) and using it but got an error message: "An error occurred while the wizard was attempting to set the password for this user account".

I looked into why I'm getting an error message, and apparently, it's because the password reset disk has to only be used on the computer it was created on (?). 

I just want to know, is there another way around fixing this issue? 

Additional information about computer:

• Product No.H3Z14AA#ABA
• Model No.20-b013w

[A4Apollo · Accepted solution]

Hey there! @kayv1996, Thanks for stopping by the HP Support Forums!

I understand you have issues logging into your PC.

Don't worry I'd like to help you out.

Did you make any hardware or software changes on your PC?

Are you using a local account or a connected account to log into your PC?

As you mentioned you are unable to login to your PC using the password reset disk.

Please try the steps recommended below.

Press and hold the Shift key from the Keyboard and click on the Power button.
Click on Restart and try to enter the Safe mode.
Kindly try to start your computer in Safe mode from the Windows Recovery Environment.

Once you have entered into the Safe mode then, open Command Prompt and enable Built-in Administrator.
Follow the below steps to enable Built-in Administrator:
Open Command Prompt from Windows Recovery Environment.
Copy and paste the below command and press Enter.
                
 net user administrator /active:yes
 
Close the Command Prompt.

Try to log in with Built-in Administrator and change the earlier password or you can create new user account.
 

Also, refer this article to know more information about managing user accounts.

If the issue still persists try performing a system recovery on your PC and check if it helps.

Refer this article to know more information about performing a system recovery.

If the issue still persists after trying out the steps. Please try running a system recovery using the recovery discs. 

If you don't have a set of recovery discs. Please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day! 🙂

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