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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-21-2020 06:54 PM - last edited on ‎04-21-2020 07:18 PM by Retired

HP Recommended
Product: HP 15 Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)

I Pray someone can help me.

i am not a computer wiz and I just know the basics. I need help resetting the password to get into my computer when it first comes on I guess to get into windows. 
I do not want to do a factory reset because it has everything on it  my testimony my children’s pictures and a lot of other important stuff to me. 
can anyone please help me. 
my email is        [edit]

1 REPLY 1

‎04-25-2020 05:52 AM

HP Recommended

@ydnew1013 Welcome to HP Community!

 

I understand that you would like to reset the password.

 

Do not worry. I will try to fix the issue.

 

Please refer to the below video.

 

https://www.youtube.com/watch?v=AYfSHfOgcNQ

 

Or you can refer to the below link.

 

https://support.hp.com/in-en/document/c03465856

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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