cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Mmanmkii
New member
1 0 0 0
Message 1 of 1
577
Flag Post

Phone Is Absolutely Unreliable, Camera Issues, Dock Issues, Blank Screen, Freezes

HP Recommended
Elite X3
Microsoft Windows 10 (64-bit)

Dear HP,

 

I've been fantasising about writing this post for over a year now, but I sort of had a love-hate relationship with this phone until the straw broke the camel's back just today.

 

Basically I have no idea why this phone is marketed as a 'business phone' when it has all these reliability issues. Yes it has nice gimicks that are nice to have if you are running a small business. However the tidal wave of software and hardware bugs makes this phone not only a reliability as a smartphone, but it makes itself into a business reliability as well.

 

There are many times that the camera just wouldn't start when you need to take a photo. I run a small business in the fashion industry, and for my spare time I also travel a lot. In worktime and playtime, there are moments where you need to take a snapshot instantly, i.e the world won't wait for you to take 5 minutes to restart your phone so the camera unfraks itself, so you can take a shot of a model on a catwalk, or when you need to take photos while you are at a supplier, or you need to take a photo of a receipt as a record etc, etc. I'm not over-exagerating when I say that the roulette machine you market as a phone has 50-50 reliability chance for its camera.

 

So many times do I seem incompetant because the phone is not working as intended or just randomly decides to restart. When I have to take down contacts for example, or when I am giving a presentation when the phone on the dock will restart randomly, WHILE IN THE MIDDLE OF ANOTHER RANDOM RESTART. The list goes on...

 

Now the issue that finally broke me. 

 

Lately the screen has been having issues. It just goes blank if I lock the phone and immediately (by that I mean within 0 to 2 minutes) try to unlock it again. While this is happening, the phone can still receive messages, emails, calls and all that (and I know this is happening because it is making sounds and vibrating), however the screen is just blank. Eventually I figured out that if I wait 5 minutes after each time I lock the phone screen that I will have a working phone again for the next hour or so until it happens again.

 

I think everyone can see where this is going...

 

Today like any other day the phone was having one of its fits when suddenly none of the previous work-arounds worked. The screen was dead. I tried restarting it and all the solutions on the forum didn't work. Once again I would like to say that internally the phone was working fine, as hilariously enough, this was the only time that the phone did not start randomly restarting when I paired it with the dock allowing me to access most of my apps and files.

 

In search of a solution I eventually came across this possible solution: https://support.hp.com/us-en/document/c05533261

 

Which:

1). Didn't work

2). Hilariously didn't mention that it would delete everyone on your phone until THE FINAL STEP

 

So now I'm left with a potatoe phone and a year and a half worth of contacts and business media gone and deleted.

 

So HP, what do I do now?

 

Edit: In addition, since all my data was already wiped, I did a factory reset anyways and that didn't work either. Starting to wonder if HP sent me a refurbished defect on purpose during the Christmas sale I ordered the phone from.

ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation