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‎12-18-2018 04:15 PM - edited ‎12-18-2018 04:25 PM

HP Recommended
Product: Pocket Playlist
Operating System: Microsoft Windows 10 (64-bit)

My computer cannot connect to the HP Pocket Playlist using the USB port. I have tried connecting using the USB 2.0 and 3.0 ports. Both have yielded the same error. I also have tried updating, and uninstalling and then reinstalling the driver that Windows indicates is the latest available. These attempts failed to work as well.

 

Doing troubleshooting, Windows indicated to restart my computer. I have followed this instruction but the USB connection still doesn't work once restarted. Lastly, I have uninstalled and then reinstalled the Pocket Playlist software. After selecting "retry" several times doing the installation process, my device connected finally. However, all future attempts to connect using the USB port have failed.

2 REPLIES 2

‎12-19-2018 05:37 PM

HP Recommended

@Altec166

 

Good Day. A warm welcome to the HP community.

 

I reviewed the case regarding issues with the pocket playlist device.

 

I will be delighted to assist you here. 

 

Please let me know the product number to assist you further with relevant steps.

 

Keep me posted. 🙂

Barachiel
I am an HP Employee

‎12-14-2019 10:24 AM

HP Recommended

Hello,

 

The HP SKU No is H4D65AA. HP Pocket Playlist represents the official product name.

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