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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-13-2019 09:17 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I keep getting this pop up window that wants me to download something. I haven't and do not intend to. I'm alittle concerned. My antivirus is up to date. How do I stop this from happening please? Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-16-2019 12:14 AM

HP Recommended

Hi @Racheal2

 

Welcome to the HP Support Community. 

 

To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

While you respond to that, try these steps - HP PCs - Computer Might Be Infected by a Virus or Malware (Windows 10)
 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

2 REPLIES 2

‎07-16-2019 12:14 AM

HP Recommended

Hi @Racheal2

 

Welcome to the HP Support Community. 

 

To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

While you respond to that, try these steps - HP PCs - Computer Might Be Infected by a Virus or Malware (Windows 10)
 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

‎07-19-2019 07:43 PM

HP Recommended

Thank you for the help.

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