• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-24-2019 12:09 PM

HP Recommended
Product: Elite X3
Operating System: Other

I am using HP Elite x3 phone with Windows 10 mobile version 10.0.15254.547.   I am unable to use the power button or the volume buttons. Therefore I am unable to re-start or power off the phone.Otherwise the device is working as it should. Any suggestions would be helpful.

2 REPLIES 2

‎11-24-2019 03:15 PM

HP Recommended

I'm also having same issue. I replaced the battery and still power/volume up/down not responding. The phone will power up when in charger. I can't turn it off.

‎11-26-2019 01:49 PM

HP Recommended
  • I had to replace the battery. Now it works great. 
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.