Thank you for posting your query on HP Support Community,
What is the product number of the printer? Please use this link to help you find that information: https://support.hp.com/in-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Where do you get this error message? Is it on the computer screen or on the printer screen?
Have you enrolled your printer to HP Instant ink program? If so, was there any payment or billing issues.
Could you please respond to this post with the details so that I can provide you with accurate steps which should help you resolve this issue.
Eagerly waiting for your response!
Jeet_Singh I am an HP Employee
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