The printer encounters a general error, so it is necessary to reset the power supply.
Proceed as follows, to reset the printer's power supply:
Turn on the printer.
Before continuing, wait until the printer is idle and silent.
Disconnect the USB cable from the back of the printer.If your printer has a network or wireless connection, leave it connected.
With the printer turned on, unplug the power cord from the back of the printer and from the wall outlet.
Wait at least 60 seconds.
Plug the power cord into the outlet.
NOTE:HP then recommends reconnecting the printer's power cord directly into a wall outlet.
Reconnect the power cord to the back of the printer.
Turn on the printer, if it does not automatically make it.
It is possible that the printer goes through a warm-up cycle.It is also possible that the printer lights blink and the carriage moves.
Wait until the preheat cycle and until the printer is idle and silent before continuing.
Print a calibration page, if prompted.
If you disconnected the USB cable, reconnect it to the back of the product.
Try to print.
Don't hesitate to contact us in case of need.
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.