Pro Tablet 608 G1 slow touchscreen response

[Skrep]

I'm awaiting arrival of a replacement tablet (apparenty a new part number, so I'm assuming there is something that has been changed to warrant the change in part number), but I'm a masochist and also want to see how it plays out.

You totally *have* to open a service ticket with HP if you have a problem though - here, it's just us lamenting over this tablet and its main problem. If you don't send it back or sel it on (which, as has been stated, is probably the sensible thing to do) then keep hassling HP with service desk tickets until you get the response you want.

I don't hold out much hope that the replacement will be any better than the original - but I'll see. After that, I'll just send it back I think there is more than enough evidence that, after a month of patience, awaiting fixes and a repalcement tablet - that I've been reasonable. Australian competition law isn't incredibly strong in favour of the consumer, but this does tick the boxes of 1) known fault, 2) attempt to repair or replace 3) not fit for pupose.

Really, check your consumer laws and get your money back if you can. I'll post here if the new part numbered tablet is any better.

[CloudLau]

HP sucks! Then how could they sell such an expensive tablet, is it really good to make money in this way ?

[zenMen]

guys, I have discovered something interesting. I try to find out what is the problem source. Then, I boot into uefi setting and use the HP's troubleshooting tools and test the touch screen. IT IS NO ANY DELAY in this tools whatever I how to use it and idle it for a while. The uefi touch support maybe use the different driver of the win 10 so that I get that result. I think it is the driver problem. Maybe it is not HP's false.

I hope everybody can try to find the problem source together. it maybe not just the bios's problem.

if it is just the bios problem, why hp can just let us downgrade the bios to solved it?

[CloudLau]

We've known that the laggy problem won't show in UEFI operation, but gus with BIOS V1.07 or earlier won't have this defect whatever booted in Windows 10 or 8.1, so you can not just confirm where the problem is now.

[zenMen]

it is a crappy issue. why the laggy isn't exist at UEFI but in windows... T.T

have anyone can reslove the issue by changing driver or something else?

Also, did HP know this problem??

[CloudLau]

No, today my friend send the defect 608 tablet to HP engineers for retifictation in Shanghai, China, it's reall funny that HP engineers took another crappy 608 tablet for comparing and said they all work the same (both of them are laggy touching), they can't see any problem on them(maybe they were blind or they haven't got eyes) , then they refused to print us defect report for warranty support. it's really a shame that they could record such a "testing" video for us for their rejection, what an ironic ass! We gonna try another support center tmr and let's see what they gonna say.

[Swanlee]

There is no resolution to the issue, no amount of driver installs or tweaks will fix it. Once you have the issue after updating firmware past 1.07 you are stuck with the issue forever. HP will not fix it, this tablet is defective and HP refuse to do anything about it.

The only recourse anyone can do is return the Tablet from where you bought it or try and sell it on Ebay. This issue has been going on for almost a year now and people have tried every thing possible from an end user perspective. No fix is possible without HP fixing the Bios issue that caused the problem

[zenMen]

Should I take the tablet to my local HP support center? I don't know it will work or not. Also, I have reviewd your posts that many guys said the HP's engineers don't think it is a problem. I think it is because they have a "special" design on touch screen. Before bios 01.07, the laggy don't exist was a bug for them. They may think it will  drain the battery so that change the behavior of touchscreen for battery save. "Oh~ we have been fixed the bug before 01.07~" I don't know what they think. but I want to let them know the design is wrong.

[zenMen]

I need 8 inch tablet and I don't want to return it.... No other choice for me that is 8 inch win tablet, 4GB ram, enough screen brightness under sunshine, and thin screen edge design.

Before I buy it, I have reviewed the dell 8 inch tablet. But it is poor with the dark screen and fat edge.

Is anyone have another good suggestion for me for the 8 inch tablet?

[zenMen]

Hey CloudLau, are you chinese?

I am Chinese that live in HK. Do you know anyone provide some service on taobao that help customer to downgrade bios version and change ram chips. I don't know there are service that for HP pro 608. But I have seen the service for Mi Pad