Problem SLATE21 S100

[Mbetto]

Hi, I have a HP SLATE21 S100. 
My device has a problem with USB ports. 
I can not read the memory sticks and external hard drive. 
Since I fear I may have corrupted the operating system resident.
I could not find the image file to restore the operating system of this device. 
I'm looking for an image file to reinstall the operating system (or an update) and instructions for doing so. 
Or the way to solve the problem of USB ports and, therefore, be able to use the device.
I thank those who can help me

[Barachiel]

Hi @Mbetto ,

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned below:

Follow this link and you could download the image for this slate computer. 🙂

Please reply with the details for further assistance.

Eager to help!