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‎06-04-2017 09:04 AM

HP Recommended
Product: HP 7 G2 1311

I wanted to restore the factory settings. The tablet has been reset and .... still shows the word "Delete ...." ("Usuwam...." I using polish language) and the Android robot logo. It's been a couple of hours. Nothing happens. I tried the so-called Hard Reset (Vol UP + Power) but the Android system recovery menu does not start and continue to write "Delete ....". What can I do? Please help and sorry fo my english.

Mevistor

1 REPLY 1

‎06-05-2017 01:48 PM

HP Recommended

Hello, @Mevistor – Hope you are well 🙂

 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!


I see that you are having issues with your HP 7 G2 tablet. Appreciate your efforts so far. I’d certainly do my best to help you fix this issue 🙂


I found a wonderful document to reset your tablet. Go to http://hp.care/2rE218n and follow the steps under “Resetting an HP 7 G2 or HP 8 G2 Tablet”.
 

Also, check http://hp.care/2rDUC94 if your tablet is frozen or stuck on any screen.


Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


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DVortex
I am not an HP Employee
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