Creators Update

[Travelrobert]

I have to do a hard reset 2-5 times per day, if I use the desk dock after upgrading to Creators. have to one daily still, if I avoid the desk dock. Can't change screen brightness most of the time either

[Jeet_singh]

Hi @Travelrobert,

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from the post that you are having issues with the computer after the recent creator's update. Don't worry I'll try my best to help you with this,

To provide you with an accurate solution, I'll need a few more details:

What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

What is the Operating System installed on the PC?

Could you please elaborate more on this issue as this will help me in further assisting you?

Have you performed any troubleshooting steps before posting this on HP Forums?

Please respond to this post with the details for further assistance.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[sharuyev]

Hi, Jeet_Singh! Would you please tell the estimated date of the new firmware update? BTW, are you working on adding some clock instead of just black screen (I mean something like Glance Screen from MS), some equalizer, sd card issue solution, double tap feature improvements???

Have a nice day,
Regards,
Sergey

[The_Fossette]

Hi @sharuyev

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you want an update on the firmware release and new features.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

What is the model and the product number of your product?

What is the operating system you are using?

Looking forward to your reply and you have a great day!

Take care.

Cheers!

[sharuyev]

Hi, The_Fossette!

Model/product number: Elite x3/X9U24UT#ABA
Windows 10 Mobile 10.0.15215.0

[sharuyev]

By the way, will the CShell be available on HP Elite x3 as they're now testing it on this device?
https://m.windowscentral.com/windows-cshell

[sharuyev]

By the way, tell me please whether the CShell will be available for Elite x3 as they've been testing it on our device?

[Travelrobert]

Hi Jeet!

Thanks for replying. My details are as follows.

Number: Y1M43EA
OS: 10.0.15063.297

Just by regular use the phone screen sometimes doesn't turn on when I press power/finger scan. It seems to respond but the screen just remains black. If I put it in the dock this happens within a certain amount of time. Every morning when I take it out of the dock i have to do hard reset since the screen is just black.

It's also deteriorating. It happens more often and other problems are occurring. Camera can't focus in any app (video and photo). Looking at steamed video in Edge and apps causes short blackouts when moving between landscape and portrait. Edge seems to have problems rendering some pages previously working fine. Skype crashes now and then. Bluetooth headsets not working properly.

Don't know what is related but it's unstable to say the least.

I have reset the phone (so I had to reinstall everything) to no avail.

Any suggestions or timeline for fix is thoroughly appreciated!

[Travelrobert]

Ps: Another weird detail. A lot of the apps are marked as "New" in the all apps list. This includes apps I use every day. If I open them the "New" marking reappears after some time, as if it was reinstalled.

[Travelrobert]

@sharuyev - how come you have a newer build than I do? Are you an insider? I haven't received an update in a long time.