• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

I was given a slate by my ex and I have looked everywhere for some help.  I messaged the hp support team and the same answer with no results.  I can do a little research in your problem for sure and see what I can come up with to help you out.  I'm wondering if you may beable to help me out.  My system was factory reset and now the screen is not showing any image.  I can turn it on and hear the buttons, Ive tried watching some videos on resetting the slate but to no avail.  My keyboard is working and I am trying to factory restore again.  I guess my question to you is, if you wouldn't mind.  (because HP hasn't helped...

I have the settings button on my keyboard so I know I am in settings, but i dont know how many times I need to down arrow to get to backup and reset. So if you wouldn't mind helping out a fellow slate owner, I would appreciate.

So I basically need (# down arrows, enter keys to walk me through a reset without a screen.  Kind of ironic, your keyboard is out and my screen isnt displaying.

I have Slate 21 k100.

Appreciate, if you don't want to, I understand. 

Vega

1 REPLY 1
HP Recommended

@Vega5_lyra

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

 

As I Understand you've already performed all the relevant steps to reset the tablet, 

However, if you haven't found the precise information on resetting your tablet in my previous post: Click here

 

Click here for advanced steps and more information.

 

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

 

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.