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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-10-2017 08:12 PM

HP Recommended

I have the same issue. I came back from a trip to find my zeen split open from the battery exploding. luckily no fire or damage happened to my house. 

 

Please issue a recall before this gets out of control and some serious litigation for HP. 

3 REPLIES 3

‎07-10-2017 08:24 PM

HP Recommended

@Mericicimo

  Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

I Work for HP
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‎07-18-2017 11:06 AM

HP Recommended
Just watch HP. They stalled in doing any issue resolving. In the end I had to fight to get anything. They finally offered me $75 online credit for HP. But when I stalled and asked around from others if I should take the deal... which I finally responded to. I am still waiting on a response back.
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‎01-08-2018 03:49 PM

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HP will do absolutely nothing for you. This product should have been recalled and buyers given their money back.

You’re out of luck.

I’ll never buy another HP product - they’ve lost a lifelong customer over this.
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