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VKSitanshu
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Re: need to update operating system for HP 7 tablet.

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Hi,

 

I have a HP slate7 voice tab, and I was happy till a last few days back while using this, S/R 6CY4378XMV, Product No HSTNH-B20C.

 

Now my device has lagging issue, and the service center has denied to update the OS as it is out of warranty and product is too old, I am unable to reset it by my own, it is throwing error.

 

So just wanted to check if I need to dump it (as per the service center reply) or will I get supoort on OS so that I can use the device.

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The_Fossette
HP Support Agent
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@VKSitanshu,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article to reset the tablet to factory settings and check if it helps.

 

https://support.hp.com/us-en/product/hp-slate-7-tablet/5373939/document/c03678325

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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VKSitanshu
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Message 3 of 4
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Reset factory settings throws error and then after several boot it displays main screen.

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The_Fossette
HP Support Agent
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Message 4 of 4
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@VKSitanshu,

 

It is great to have you back and your patience is greatly appreciated.

 

I am sending you a private message suggesting the next course of action.

 

Please check your private message icon in the upper right corner of your HP Forums profile.

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

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